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adHub Refund Policy



This Refund Policy governs the manner in which adHub Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the adhub.ca website ("Site"). This Refund Policy applies to the Site and all products and services offered by adHub Inc.

adHub is only a venue for registered Publications to list print advertising and for registered Advertisers to make offers or purchase directly on such ads. The Site provides information on participating Publications and collects payments from participating Advertisers for transfer to the selected Publication. Therefore adHub cannot be held liable for the actions of the Users on the Site.

If an Advertiser would like to request a refund, they should contact the Publication who they purchased it from directly. Please note that purchased ads need to be refunded directly to the advertiser and not to adHub. In these cases, Publications should issue a refund to advertisers as per their standard refund policies.

adHub encourages all Users to resolve their own disputes. As a venue, adHub cannot mediate disputes between members or other parties. Any disputes regarding products and services offered though The Site should be arbitrated and settled between the Advertiser and Publication, not The Site. However, The Site appreciates any such disputes being reported to its staff.


Refunds

Unless otherwise explicitly stated in its policies or terms, adHub is not responsible for refunds. Refunds will not be provided to an advertiser who purchases an ad in error or to a publication that sells advertising space in error.

The following are not grounds for adHub refunds:

  • Advertiser fails to contact publication
  • Artwork not sent in proper format or specifications
  • Unsuccessful delivery of adHub emails

We are only responsible for refunds through the Site in the case of a transactional error, website malfunction or incorrect charges.

Because transactional information is freely available on the Site, failed delivery of adHub emails to its Users does not constitute grounds for a refund. Refunds will not exceed the purchase price or charge of the ad.

If for any reason, the price billed is grossly understated or overstated, regardless of the price indicated or posted on this Site, adHub reserves the right to cancel the listing and refund the amount paid.

Any other refunds should be dealt with directly between the Advertiser and Publication. Advertisers requesting refunds should contact the Publication from which the ad was purchased. Any refund will be governed by each Publication's individual refund policy and we will in no way be liable for any refund except as otherwise stated here.


Refund Requests

Refund requests from Publications should be sent to pubrefund@adHub.ca and from Advertisers to advertrefund@adHub.ca and will be handled on an individual basis. Under no other circumstances will adHub offer restitution to its Users and shall not exceed the cost of the ad that was paid in the original agreement.

Except as noted above, all initial Advertiser requests for a refund should be made to the publication. Any refund will be governed by each Publication's individual refund policy and we will in no way be liable for any refund except as otherwise stated here. As we are not involved in these secondary agreements, we will not mediate in any refund dispute.


adHub Refunds

All amendments or cancellations are subject to our examination. We will process your refund request as soon as possible.


Refundable Charges

Refunds from publications to advertisers may only include the cost of the ad and minus adHub’s commission.

Highlighting and featuring fees and adHub’s commission may not be refunded.

Refunds from adHub directly to Advertisers will include the cost of the ad and commission taken by adHub.


Cancellations

It is the Users responsibility to contact each other directly to cancel an advertisement prior to publication. Advertisers should be aware that publications have individual cancellation and refund policies that vary from publication to publication. We will not issue refunds for ad cancellations unless it is directly related to a site error.


Right of Refusal

Publications reserve the absolute right to refuse to accept any submitted advertisement at any time. To exercise a Right of Refusal Publications must contact adHub immediately after receiving the purchase confirmation email.
If a Publication has been paid for the ad, the Advertiser may contact your Publication seeking a refund. adHub strongly recommends that all publications offer cash refunds for advertisements that have not run.


Feature Fees

If applicable, the fees associated with a Publication featuring an ad listing if they chose to use this service via their adHub $Dollar balance are non-refundable


Payment Discrepancies

If problems arise with payment due to fraudulent activity and improper charges, adHub will investigate these requests on an individual basis and may issue a refund.


Transaction Completion

After the sale is completed and the contact information is revealed to the Users adHub is not a party to the transaction. It is the Users responsibility to contact each other directly to arrange artwork and placement.


Payment Distributions and Service Fees

Enrollment Costs. Joining adHub and using our website is free to our Users. We will charge a Publication only when an advertisement is sold through use of our website.

Commission/Fees. When a Publication sells an ad through adHub, we charge the Advertiser immediately and deduct a 10 percent (10%) commission from the total cost of the ad. If applicable, Publications are also charged for the fees associated with featuring an ad listing if they chose to use this service via their adHub $Dollar balance.

Ads purchased on adHub are paid for the before they are published. After a payment is made, adHub has a 6-business day settlement period before the funds clear. adHub does not send payment distributions to the publication until both the deadline for artwork and the 6-business day settlement period passes. adHub will send a cheque to the publication on the first available Friday after the above-mentioned dates. If the deadline for artwork and the 6th day of the settlement period happen to fall on the same day, payment will be sent on the following Friday.

Payments will never be held for more than 30 days. If the deadline for artwork falls after, adHub will pay the publication the Friday before the end of the 30-days. This is the only situation where a publication will be paid before the deadline for ad materials.

In situations where advertisements run before the 6-day settlement period expires, if an advertiser's funds fail to clear, adHub will postpone payment to the publication until payment is recovered from advertiser. adHub only remits funds to the publication after successfully receiving them from the advertiser.


Changes to this Refund Policy

adHub Inc. has the discretion to update this Refund Policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Refund Policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at info@adHub.ca

Or via:
adHub Inc.
www.adhub.ca
info@adhub.ca
801 Eglinton Avenue West
Suite 201
Toronto, Ontario
M5N 1E3
866-234-8287

This document was last updated on July 11, 2011