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Help // FAQ

FAQ


After You Buy



1.  What happens after I purchase an Ad?
You will receive a confirmation email and adHub notification. It will contain information about your purchase, including the name of the Publication and instructions about getting in contact.
2.  Now that I have purchased an Ad, how do I contact the Publication?
Contact information is provided in your confirmation email, or use the "Ad Buy Summary" link on My adHub section to find your Purchase Order.
3.  When I contact the Publication, what should I discuss?
It is important to contact the Publication as early as possible to arrange delivery and placement of the necessary materials for your advertisement.
4.  Do I need to contact the Publication, or can I just wait for them to contact me?
It is the responsibility of both the Advertiser and the Publication to arrange ad delivery. adHub recommends you contact the Publication as soon as the transaction is processed to discuss your ad.
5.  Will my Ad cost extra for production?
A Publication will indicate whether production is included when it lists an Ad. Production costs displayed are for informational purposes only and will not be charged by adHub. If there are any additional production fees, they should be arranged directly with the Publication.
6.  Does it really matter if I do not have a camera-ready ad?
This varies from Publication to Publication. You should contact the Publication immediately to discuss your artwork.
7.  Where should I send my camera-ready ad?
You should make artwork arrangements with the Publication to submit the artwork after you purchase the ad. Production information and contacts are listed on your Purchase Order.
8.  What should I do if I can't meet the Publication's deadline?
You should contact the Publication immediately to make arrangements for your Ad.
9.  A Publication wants to change the run date that was listed in the Ad listing. Do I need to notify adHub?
adHub is only involved in the original transaction. Any negotiations that occur outside the purchase are between the Advertiser and the Publication. For more information about refunds, please view the "Refund Policy."
10.  My ad was refused; what can I do?
A Publication can refuse any ad purchased through adHub. For more information about refunds, please view the "Refund Policy."
11.  Will adHub refund my money if my Ad is refused by the Publication?
Usually adHub remits payment immediately after the transaction is finalized. Therefore you will need to contact the Publication directly to request a refund. Refund policies may vary from Publication to Publication.
12.  How will I know my Ad has run?
After your ad has run, you may request a tear sheet from the Publication.



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